Case Studies
Real outcomes, real businesses and measurable improvements in the way organisations operate, serve customers and make technology decisions.
Technology work should be judged by business performance
Hexadio's work is measured in outcomes, not deliverables. The following case studies represent examples of the impact strategic technology consulting can have on real business operations.
Examples of measurable operational change
Manufacturing Company — Digital Transformation
Challenge
A mid-size manufacturer was processing orders manually across three disconnected systems. Sales, production and dispatch all operated in isolation, causing delays, errors and a 3-day average order-to-dispatch cycle.
Approach
Hexadio mapped the end-to-end order process, identified the integration points and designed a unified operations platform connecting CRM, ERP and dispatch management.
Implementation
Delivered through a 16-week programme with phased rollout, staff training and a parallel-run period to ensure zero disruption to operations.
Outcome
Order-to-dispatch reduced from 3 days to 4 hours. Error rate dropped by 78%. Operations team reallocated 12 hours per week from manual processing to customer service.
Healthcare Provider — AI & Automation
Challenge
A regional healthcare provider was spending 40% of administrative staff time on manual appointment scheduling, referral management and patient communications.
Approach
Hexadio identified the highest-volume manual tasks, designed automation workflows and integrated the solution with the existing patient management system.
Outcome
Administrative processing time fell by 60%. Automated patient reminders reduced the no-show rate by 30%. Staff capacity shifted toward clinical support roles.
Retail Group — Data Platform & CRM
Challenge
A multi-site retailer had customer data spread across three platforms with no single view of purchasing behaviour, leading to generic marketing campaigns with low ROI.
Approach
Hexadio built a unified customer data platform, integrated it with e-commerce and point-of-sale systems, and implemented a CRM with automated segmentation.
Outcome
Email campaign revenue increased by 35%. Customer lifetime value improved by 22%. Marketing spend became measurable and accountable.
Law Firm — Process Automation
Challenge
A commercial law firm's fee earners were spending more than 3 hours per week on non-billable administrative tasks including document formatting, time recording and client reporting.
Approach
Hexadio audited the highest-volume non-billable tasks across the firm, then designed workflow automation for document generation, time capture integration and client portal delivery.
Outcome
Non-billable administration fell by 65%. Fee earner satisfaction improved and additional billable time was unlocked across the firm.
Financial Services Company — Cloud Migration
Challenge
A financial services business was running legacy on-premises infrastructure with poor reliability, high maintenance cost and a disaster recovery capability that had never been properly tested.
Approach
Hexadio assessed the estate, designed a phased migration to Azure, implemented security controls and automated failover, then validated recovery time objectives through testing.
Outcome
Infrastructure costs reduced by 42%. System uptime improved to 99.97%. Disaster recovery time reduced from 8 hours to 45 minutes.
Professional Services Business — Technology Strategy
Challenge
A growing professional services firm had accumulated 14 separate software tools over 5 years with significant overlap, integration complexity and rising licence costs.
Approach
Hexadio conducted a technology audit, mapped each tool to business function, identified consolidation opportunities and developed a 12-month rationalisation roadmap.
Outcome
Tool count reduced from 14 to 6. Annual software spend reduced by £95,000. Integration complexity was removed and internal IT management time was freed materially.
What effective change feels like inside the business
"Hexadio did not just deliver a project — they fundamentally changed how we think about technology. For the first time, our operations team is focused on customers, not systems."
Looking for similar outcomes in your own organisation?
We work with leadership teams to identify where technology can remove friction, improve resilience and create measurable commercial value.